Chat with Bell Mobility

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Welcome to bell.ca! You are chatting with Fabiane . To assist you, may I please have your name and mobile phone number with area code?

Bryan: (Phone number and area code)

Fabiane : Welcome to Bell Mobility chat, my name is Fabiane, how may I provide you with an excellent service today?

Bryan: I did not receive a bill, but only a notification on my phone that I need to pay it

Bryan: I made an account and attempted to link my phone, but after 3 attempts with what I am assuming is the correct information; it locked me out after 24 hours

Bryan: I don't think I should lose my $200 deposit (on my three year plan) if I am completely incapable of paying my bill due to your company not sending it to me.

Fabiane : Sorry that you are having problem to link your account. Let me help you with this.

Fabiane : May I have your full name please?

Bryan: Bryan (Last name)

Bryan: I have never received customer service with such a formal tone, it is hard to believe this is not automated.

Fabiane : No I'm a real person.

Fabiane : Mr (Last Name), for security reasons, may I have your email address and your date of birth please?

Bryan: (Business email) 20/11/1990

Fabiane : Thank you.

Fabiane : To be able to help, I would need your My Bell user name and password so I can log in to your account.

Bryan: Every website I have ever visited has told me not to disclose my username and password

Bryan: In any case, it's disabled for 24 hours, and I am having trouble believing you have no other process

Fabiane : Unfortunately, I would love to help with this matter and totally respect that you do not want to give out your user name and password but I'm not able to assist you with out that information. I can do a reset of password for you but I can't guaranty will solve your problem

Bryan: It is more of a misfortune that the resolution system is so poor that you have to manually log onto my account to fix such a simple problem as sending me a piece of paper with a number and instructions on how to pay you.

Bryan: If it's any simpler, I could give you my paypal information and we could work from there?

Fabiane : Please don't give out your paypal information.

Bryan: My paypal information doesn't allow somebody to log onto my account, rather just to request a payment.

Fabiane : If you would like to, we can send you a paper bill. You will have 2.00 fees for the paper bill

Bryan: This is acceptable. On the bill I would like a code of sorts to tell my bank to automatically pay this bill, if this is possible. Do you need my address?

Bryan: Also, could it be forwarded to whomever is in charge of the deposits that I did not receive my bill, so that my $200 deposit is still intact?

Fabiane : Yes, I can give you your costumer id number.

Fabiane : I will leave a note on the account for you.

Bryan: Thank you. Do you need my address?

Fabiane : No I have got your account and I have validate you earlier.

Fabiane : Tell me, do you want to receive the paper bill?

Bryan: Yes. I have tried a few times to log in and pay using the system you provided, but multiple times it has failed. I would much rather pay using paper. Is there any way I could go to a Bell Kiosk or something and pay with the paper bill that way?

Fabiane : Yes, but the take only checks or money orders.

Bryan: I can provide cheques.

Fabiane : Do you have a paper and pencil? I'm able to give you your account information's

Bryan: I am ready to receive my account information.

Fabiane : For your payment you need your costumer id number : (ID Number for my Costume)

Fabiane : To be able to link your account to your profile in 24 hours, you need your account number and billing date. So account number is (account number) and billing date is the 17 of each month

Bryan: As long as my $200 deposit is still intact, I have no problem paying in 24 hours; the problem is that by tomorrow it will be voided.

Bryan: The mistake I made was that on the invoice I received when I purchased the phone, it said my billing date was the 15th, and the form would not accept that.

Fabiane : You have activated this account on the 15th but the billing date giving to you is the 17th of each month.

Bryan: I realize my error, but I still am not pleased with how I did not receive my bill. As long as my $200 deposit is still intact, and your company realizes that I have full intention of paying my bills on time, then this problem is resolved.

Fabiane : I really know that you want to make your payment. I have left on note on your account explaining the situation. Don't worry about it.

Fabiane : an*

Bryan: Thank you. I would still like to receive a paper bill on top of any other notices; even if I don't use it to pay, it will still remind me that payment is due.

Fabiane : Do you still want to receive the paper bill or you will like to wait 24 hours and come back to the chat so I can assist you?

Fabiane : Ok I send you the paper bill.

Bryan: As an unrelated question, if my phone were to be water damaged and I

Bryan: Sorry, I hit enter

Bryan: If my Galaxy S Vibrant were to be water damaged and I didn't have a warranty, how much would it cost to repair/replace it?

Fabiane : Let me see

Fabiane : The price of the Galaxy Vibrant is 499.95

Bryan: So without a warranty I would have to pay the full price?

Fabiane : This is the price today of a bran new Vibrant.

Bryan: I bought the warranty for if I'm stupid enough to drop it down a flight of stairs; why is the warranty for water damage about $50 more?

Fabiane : Did you buy a warranty from the store?

Bryan: I have the warranty for anything OTHER than water damage; they also offered that warranty on top of water damage, but I refused because it was $50 more.

Bryan: Why does it cost so much more for one type of damage?

Fabiane : This is an issue that you would need to see with the store that as sold you the warranty

Fabiane : I really don't have an answer for you on this matter.

Bryan: Would it be plausable that if my phone were to be disabled due to substantial water damage, that I could throw it at a wall and get it replaced for free on my other warranty?

Fabiane : Again, this is a matter that you would need to discuss with the store that as sold you the phone. I can tell you one thing, store's are able to see if the phone as water damaged. Sorry that I'm not the best person to answer this question for you.

Bryan: No problem. If I am receiving a paper bill, along with your assurance my deposit isn't void, then all my problems have been solved.

Fabiane : Yes I have set you up to receive the paper bill

Fabiane : Do worry I have left an note on your account.

Fabiane : Have I answered all of your questions?

Bryan: Yes. Thank you for your help, and spontaniously receive a promotion for being such a good help. :)

Fabiane : You're welcome! I'm glad to have been of assistance.

Fabiane : Thank you for chatting with me Mr. (Last name) . Please click the "Close" button on the top right of the chat window to tell me how I did today. Have a great evening!

Bryan: Or I could click the big red X my Browser provides. Thanks!